Confiar

We want you to love what you wear. If you're not fully satisfied with your Confiar order, this policy explains how to return or exchange it. This policy is offered in compliance with the U.S. Federal Trade Commission requirements for online retailers and the consumer protection laws of the State of Connecticut.

1. Return window

You have 30 calendar days from the delivery date to request a return. Items received outside this window are not eligible for refund or exchange.

2. Eligibility

To be eligible for a return, items must be:

Unworn, unwashed and in their original condition;
Free of stains, perfume, smoke, makeup or pet hair;
In the original packaging with all tags attached;
Accompanied by proof of purchase (order number or receipt).

Items that do not meet these conditions may be rejected and returned to you at your expense.

3. Non-returnable items

The following items are final sale and cannot be returned:

Underwear, swimwear and intimate apparel;
Items marked "Final Sale" on the product page;
Gift cards;
Items purchased with a discount of 50% or more.

4. How to start a return

Email hello@confiar.store with the subject line "Return Request — [your order number]".
Include the items, sizes and the reason for the return.
We will reply within 1 business day with a return authorization (RA) number and shipping instructions.
Ship the items back to us within 14 days of receiving the RA.

5. Return shipping cost

Customers are responsible for return shipping unless the return is due to our error (wrong item shipped) or a defective product.

We recommend using a trackable shipping method. Confiar is not responsible for return packages lost in transit.

6. Refund timing

Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take an additional 3–10 business days to post the credit to your statement.

7. Exchanges

The fastest way to get a different size or color is to place a new order and return the original item for refund. If you need help, we can hold the new size for you while the return is in transit — just ask.

8. Damaged or defective items

If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos. We will cover return shipping and send a replacement at no cost or issue a full refund, including original shipping.

9. Order cancellations

You may cancel an order for a full refund before it ships. Once shipped, the standard return process applies.

10. Contact

All return questions: hello@confiar.store.