Shipping Policy

1. Where we ship

We currently ship to all 50 U.S. states, the District of Columbia and Puerto Rico. We do not ship to APO/FPO/DPO addresses, U.S. territories other than Puerto Rico, or international destinations at this time.

2. Processing time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders ship within 1–3 business days of being placed. You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

3. Shipping methods and rates

We offer the following shipping options at checkout:

• Standard Shipping — $6.95 flat rate, delivered in 3 to 7 business days.
• Free Standard Shipping — automatically applied to orders of $75.00 USD or more (subtotal before tax).

Delivery times are estimates provided by the carrier and are not guaranteed. Confiar is not responsible for carrier delays once the package leaves our facility.

4. FTC 30-day rule

Unless we state otherwise in the product description, we will ship your order within the time stated, and in any case no later than 30 days from receipt of your payment, as required by the FTC Mail Order Rule. If we are unable to ship within that window, we will notify you, give you the option to cancel for a full refund, and apply that refund within 7 business days of your cancellation request.

5. Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking link to become active. If you have not received tracking information within 5 business days of placing your order, contact us at hello@confiar.store.

6. Lost, stolen or damaged packages

If your tracking confirms delivery but you have not received your package, please check with neighbors, building management or your local carrier first. If you still cannot locate the package after 48 hours, contact us within 7 days of the delivery date.

If your package arrives visibly damaged, please take photos of the box and the contents and email them to hello@confiar.store within 48 hours of delivery so we can file a claim with the carrier and replace your items.

7. Address errors

We ship to the address you provide at checkout. Please double-check it before placing your order. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Reshipment requires payment of standard shipping again.

8. Taxes and duties

U.S. sales tax is calculated at checkout based on your shipping address and applicable state and local rates. No additional duties or customs fees apply for U.S. domestic orders.

9. Contact

For shipping questions, email hello@confiar.store with your order number.